This reading was very interesting for me as I do not like conflict resolution. I am the type of person who generally "takes" it as I do not want to have any conflict. I was amazed that in the first paragraph is stated that "conflict in itself is not a bad thing". I am the type of person who backs away; thinks about what may happen for hours; and works myself up.
This reading gave me great suggestions such as conflict does not always have to be negative it can be positive and changes for the better may occur; you must be a good listener and not butt in - it is not all about you and everyone needs to have a say; using "I" statements instead of "you" statements.
If everyone if possible remains calm and collected working together may be easier and by choosing your words, use of body language etc could make a nicer working environment.
No comments:
Post a Comment